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FAQ
 
How do I know if the door is well balanced?
 

You should be able to easily lift the door open with one hand, regardless of its size or the material it is made of. If you notice the door is harder to open, this means that its dead weight is heavier than in the ideal range of 8 to 14 lbs. (4 to 7 kg) because the springs are no longer counterbalancing the door properly. Call a B&H-certified installer to correct the situation.

 
How much does the installation of a garage door cost?
 

Installation costs depend on the intricacy of the project, the headroom, on whether there will be an electric motor or not, as well as other aspects particular to each project. In other words, there are many variables to consider. We recommend that you find a qualified installer. Ask him to provide you with the names of some clients so you can verify how satisfied they were with his work.

 
Aluminum or steel garage door?
 

Aluminum garage doors offer the advantage of being lighter and therefore tend to be easier on their opening mechanism. In the long run, great savings can be made on maintenance costs since the mechanism will last longer. When it comes to garage doors measuring 12 ft. (3660 mm) or less, there is however little difference between aluminum and steel. Finally, remember that aluminum is 100% recyclable.

 
Are polyurethane and white Styrofoam one and the same?
 

Not quite. Polyurethane features superior thermal insulation with a factor of RSI: 2.8 (R:16). In addition, since polyurethane adheres better to door surfaces, it provides twice as much resistance to flexion as polystyrene (Styrofoam) in a comparable door. Entrance doors are also insulated with polyurethane foam. Polystyrene is the material used to make coffee cups.

 
Can I add windows to my existing SOS door?
 

Yes, it's possible. A B&H door is made on the same principle as a steel entry door. However, by adding windows , the door weight is modified. Therefore, the springs used as counterbalance have to be changed. Due to safety concerns, such modifications should only be carried out by qualified personnel. Contact your B&H dealer for more details.

 
How much horsepower does the motor need?
 

A motor of 1/3 HP is enough for doors in the 8 ft (2440 mm) high to 12 ft (3660 mm )wide range. Use a 1/2 HP motor for doors measuring over 12 ft. (3660 mm). Keep in mind that an electric garage door opener is only meant to work as a substitute for human strength. Therefore, the door must be well-balanced at all times in order to maintain its dead weight at 3 to 4 kilograms.
Consult : http://www.liftmaster.com/CWProducts/

 
Is a steel door sturdier than an aluminum door?
 

It all depends on the thickness of the steel. This particular point deserves special attention. Make sure steel thickness is expressed in terms of millimeters, rather than gauge. Another important consideration is the type of impact. It is obvious that if a car hits a door at 10 km/h, it will heavily damage the door, whether it is made of steel or aluminum.

 
Is all residential hardware the same?
 

Definitely not. SOS recommends using 14-gauge tracks, with welded mounting brackets, rather than riveted or fastened (clips). When shopping for a garage door, make sure the rollers come with a mechanism of at least 10 ball bearings.
If you want to be sure of what you are buying, look for the B&H name. It is stamped on all our tracks to ensure that you get a quality product.

 
Is it better to have one double garage door (i.e. 16 ft / 4.9m wide) or to have 2 single doors?
 

There are a few points to consider. First, we must be practical. If for some reason the 16' door does not open (i.e.: mechanical failure), you understand that both vehicles will be stuck inside the garage. To be in that kind of predicament with two single doors is almost impossible. You will at least be able to have access to one of the vehicles.
If you live where the climate tends to get pretty cold, you must understand that opening a double door will let more cold air in than opening a single one.
Finally, the last point would have to do with "design" and "taste". When you have a double garage door and it is on the front of the house, it becomes very much part of the style setting of your house. A lot of people don't like to bring so much attention to their garage door.
For them, it is preferable to install two single doors instead. This way you can maintain a good balance between the doors and the rest of the house.
Will there be any extra costs? No, not as such. The price for two single doors is about the same price as for a double door. The difference would come from electronically operating the two single doors.

 
What can I do to reduce the noise of my garage door while opening or closing?
 

It often happens that the garage is below a room (Bedroom or other) where the noise caused by the door may cause a problem.
What to do then? Change the steel rollers for nylon rollers, choose an opener with a belt drive instead of a chain drive. If you already have an opener with a chain drive, you can get a mounting isolator kit. A torsion type spring will be less noisy and the choice of an aluminum door (lighter door) will reduce the noise. Finally we advise you to do regular lubrication of the rollers and the tracks.
If you want to know more, go to this Web site address:
www.cmhc-schl.gc.ca/publications/en/rh-pr/tech/99110.htm

 
Which is a better choice: Extension or Torsion springs?
 

Torsion springs are located above the door and are safer and more suitable for double garage doors (14 ft wide & over). Extension springs are located above the horizontal tracks and require less clearance. They must always be equipped with safety cables.

 
Will You Show Up When You Promise?
 

Many companies won't make actual appointment. They may give you a vague ˜morning" or "afternoon" window instead. Who wants to waste an entire half day?

At B&H Garage Doors, we guarantee to show up within a 2-hour appointment window or the service call is on us!

 
Will You Fix My Problem On The First Call?
 

Many companies don't carry enough stock in their trucks which means they can end up making 2-3 trips to fix you problem. Do you feel like waiting around a whole day because they are badly organized?

B&H Garage Doors can repair 99% of all jobs on the first visit. We even carry over 200 different types of doors in stock all the time, so we can install the same day!

 
Will You Rip Me Off With Hidden Charges?
 

Many companies will try to overcharge you - thinking that you are unlikely to know any better.

B&H Garage Doors technicians are required to quote a price before the work begins, or the service call is on us!

 
Do You Have A Call Back Policy?
 

Many companies' idea of a "concrete" guarantee is that the guarantee expires the minute they leave your "concrete" driveway!

B&H Garage Doors call back policy is to respond within 24 hours of your call.

 
What Kind Of Warranty Do You Provide?
 

Many companies have one year or no warranty at all!

Our technicians use brand name components which are proven to last, which allows us to offer you a full four year warranty.

 
What Kind of Insurance Do You Carry?
 

Garage doors can be dangerous and even deadly to you, your family and your property. Lack of insurance can be costly.

At B&H Garage Doors, we carry a 2 million dollar policy.

 
Why should I use a professional garage door dealer/installer?
 

At B&H, we believe that the installation of a garage door is not a do-it-yourself job. A garage door is the largest moving object in your home and because of the large number of small parts, installation of a garage door is highly technical. Connecting the springs can be particularly dangerous and proper installation is critical to the performance of your door.
Professional garage door dealer/installers can typically install a door in a few hours and are careful to make sure safety requirements are met. Installations by most homeowners typically span several days and cause much frustration. In addition, incorrect installation can void certain warranties, so we recommend a professional handle the job for you. One of the other services a professional garage door dealer/installer can provide is the disposal of your old door, if you are replacing a door.

 
Is 25 gauge steel thicker than 24 gauge steel?
 

No. When comparing strengths of steel, remember, the lower the gauge number, the thicker (and stronger) the steel.

 
Why should I choose an insulated door if my garage is not insulated?
 

A garage door opening is very large. Insulated doors will help to reduce the transfer of heat or cold air into your garage. This is important for a number of reasons:

1) If your garage is attached to your home, air in the garage can travel through the doorway to your living area.
2) If you use your garage as a workshop, your comfort will be a top priority.
3) If your garage is below another room in your home, air can travel through the ceiling of the garage into the floor of the room above. An insulated door will keep temperatures in the garage fairly stable to reduce the temperature fluctuation in the room above.
4) An insulated door is generally quieter and has a more attractive interior than a non-insulated door.

 
What are the benefits of a steel door versus a wood door?
 

Steel doors may require less maintenance than a wood door. B&H steel doors are pre-painted with a factory-applied baked-on coating. B&H recommends an annual cleaning of the exterior of the door with a common household detergent and warm water at least one time per year. B&H wood doors are unfinished and need to be primed and painted or stained on all six sides of the door upon delivery. B&H recommends visual inspection of the paint or stain finish on wood doors one time per year to confirm if another finish application is necessary.

 
What is required for installing an electric operator?
 

In the event that an electric opener is installed, the top section of the garage must be reinforced with a strut or angle iron spanning the length of the top section.

 
I want to replace my old door, but don't know how to dispose of my old one. Will my B&H dealer take care of that?
 

Most garage door dealers will haul your old door away after the new door is installed for a small fee. Discuss this with your local dealer when you get an estimate on your new door.

 
When I replace my existing door, can I keep my old track?
 

B&H recommends replacing your track when you replace your door because each brand of garage door has been specifically designed to work with a specific type of track. In addition, replacing your track is an inexpensive way to insure that your entire garage door system is as safe as possible. By replacing your track you also ensure that your door warranty will apply, in the event that you have a problem.

 
I have a one-piece door now. Can I replace it with a sectional door?
 

Yes. Your professional garage door dealer/installer can install a sectional door for you by installing track and springs to accommodate a sectional door. Depending on the construction of your garage, other modifications might be necessary. We would advise you to ask your dealer to evaluate the job prior to installation, so that any required modifications can be performed.

 
I'd like to purchase an B&H steel door, but need a color other than those you offer. Can I paint the door once it's installed?
 

Yes. All B&H steel doors are pre-painted with a factory-applied baked-on coating that is suitable to be repainted. B&H doors will accept a wide variety of commercially available latex exterior paints, when applied in accordance with the paint manufacturer's recommendations. Do not use oil-based paints.

 
Are special size doors available? I have a custom-built garage that features an unusual size door.
 

Yes. B&H offers residential doors in widths between 4' and 20' in one inch increments and in heights between 6'0" and 12'.*

*Not all door models are available in this range of widths.

 
My garage has very little space (headroom) above the door. What is the minimum headroom required to operate a sectional door?
 

Standard headroom applications require 12" to 18" of space between the bottom of the opening header and the unobstructed ceiling. However, B&H specializes in custom-built applications. A variety of special track options are available and make it possible for many unusual garages to be fitted with doors. By using low-headroom track, it is possible to install a door in an area that has as little as 6 1/2" of headroom.
Other special track applications include:

1) Vertical lift track, for use in situations where the ceiling is extremely high and the garage door has room to lift straight up.
2) Follow-the-roofline track, which is used when the ceiling of the garage is pitched at the angle of the roof, making it desirable for the door to follow the same angle, thus providing additional overhead room.
3) Hi-lift track, which is used when the ceiling is unusually high, but the door must still retract to a horizontal position.

 
I'd like windows, but I'm concerned about security?
 

B&H has designed DecraGlass™- safe, secure windows for your garage doors. DecraGlass™ windows are tempered, translucent windows that feature beautiful etched designs to compliment the style of your home.

 
I've been comparing R-values of various doors and am surprised at the variance among them. Can you explain this?
 

Many manufacturers use R-values to show the energy efficiency of their product. This number is calculated based on the thickness of the insulation and its chemical properties. Therefore, most of the published R-value numbers, reflect only the R-value of a section, not of the installed door. A door's insulating capabilities can be greatly affected by the door's construction. For that reason, B&H's insulated doors are built to maximize energy efficiency. Our thermal break, door section construction and insulation help keep your garage as comfortable as possible.

 
How do I know if my door is properly balanced?
 

There are several tests you can perform to tell if your door is balanced. Before testing your door, disengage you electronic opener.
1) Raise your door in 1' increments, and the door should stay in place.
2) When you lower the door, the door lowers in a controlled manner and doesn't slam down.
3) When you raise the door, the door rises at a controlled pace.
4) When the door is fully-raised in the open position, the bottom of the door should be aligned with the bottom of the header of the door opening.

 
Do I need a lock on my garage door?
 

If an electric garage door opener has been installed on your door, it may not be necessary to have a lock. Newer electric openers function as the lock, making it improbable that an intruder would be able to lift your door from the outside. If you have an older opener, check to see if your door can be lifted from the outside.
DASMA, the trade association for the garage door industry, discourages homeowners from attaching a lock when an opener has been installed, because too frequently, a child or other family member will accidentally lock the door. If someone then tries to open the door using the electric opener, the opener will pull against the lock causing the door to be damaged.

If no opener is installed on your garage door, a lock is highly recommended.

 
What type of spring is better...extension or torsion?
 

The two types of springs used on garage doors today are extension and torsion springs. Extension springs are attached on either side of the door and stretch along the horizontal track when the door is closed. Torsion springs are typically located just above the top section of the door and are mounted to the header. They are wound springs and do not expand or contract when the door is moved. Some homeowners prefer torsion springs because these springs offer more safety and provide better balance to the door for smoother operation.

 
How do I paint a wood door?
 

B&H manufactured wood doors are specialty wood products and have natural wood variations.  Wood doors require special finishing prior to installation.  To finish, preserve and protect your beautiful SOS wood door, all six (6) sides of each garage door section must be finished within two (2) days of receipt of door and prior to installation to validate the warranty. 
Preparation
Lightly buff or sand any natural surface imperfections.
Painting or Staining
Prior to installation, all six (6) sides of each garage door section must be painted (or sealed) with one (1) coat of exterior grade primer (or stain) and two (2) coats of high quality exterior grade paint (or sealer, if stained), in accordance with the finish manufacturer’s instructions.  Dark shades are not recommended for stain grade wood doors on southern or western exposures.  Dark shades may requires additional maintenance.

 
What type of care and maintenance is necessary for my SOS steel door and hardware?
 

We recommend that you wash your steel door a minimum of one (1) time per year with: (a) One cup of Tide® (or other common detergents which contain less than 0.5% phosphate), dissolved into five gallons of warm water. NEVER BLEND CLEANSERS OR DETERGENTS WITH BLEACH.
The use of a well-soaked cloth, sponge, brush (with very soft bristles) or low pressure spray washer is recommended. Once the door is washed, thoroughly rinse with clean water to eliminate the possibility of residue.

In addition, lubrication of rollers and hinges is recommended on a yearly basis. Visually inspect springs and cable for wear and binding once each year and contact a professional garage door dealer/installer if damage is suspected. Do not attempt to remove, repair or adjust springs. HIGH SPRING TENSION CAN CAUSE SERIOUS INJURY OR DEATH.

 
What is a carriage house door?
 

A Carriage House door is a type of garage door that replicates the look of doors found on carriage houses in the early 19th and 20th Century. B&H distributes a variety of striking carriage house designs made from three different materials, steel, wood and wood composite. All B&H Carriage house doors have the look of authentic carriage house doors with the remarkable up-and-down function of today's modern garage door. B&H offers stamped-steel carriage house doors in the Classica Collection and Oak Summit Collection that eliminate a homeowner's concern of misaligned trim overlays. JELD-WEN carriage house doors in the Estate and Carriage House Collections are made from environmentally friendly, recycled wood fibers that are virtually impervious to climate changes and resistant to cracks, splits, rot and will not rust. Lastly, B&H offers beautiful, natural wood carriage house doors under the Bob Timberlake™, Biltmore Estate For Your Home®, and B&H By Design Collections.

 
What is Wind Load? And how do I know if my garage door needs to be a Wind Load door?
 

If you live in an area that is prone to hurricanes and windstorms, you may need a garage door that is engineered to meet strict building code requirements for high winds. Your local professional garage door dealer/installer can determine the appropriate Wind Load door for your area. B&H distributes Wind Load approved garage doors for practically every door that we offer, under the WindPro name. A WindPro door is simply an upgraded version of a door that has been reinforced specifically to meet the building codes in your area.

 
Does B&H have product that qualifies for the Energy Tax Incentives Act of 2005?
 

B&H is pursuing the testing of complete B&H doors and expects completion by July 2007. B&H fully expects the test results to qualify B&H insulated residential garage doors for this consumer tax credit.

 
What qualifies a garage door for this tax credit?
 

Residential garage doors that have a U-factor of equal to or less than 0.35 qualify for this tax credit.  Additional requirements are: 

1)  The garage door must be installed on an insulated garage (conditioned space).
2)  The garage door must be part of the customer’s principal residence.
3)  The garage door perimeter must have a means to control air infiltration.
4)  The garage door must be installed in the years 2006 or 2007.
5)  The garage door must be expected to remain in service for at least five years.

 
Under this policy, how much credit may a homeowner receive?
 

Taxpayers receive a tax credit of 10 percent of the qualified energy-efficiency improvements installed during 2006 and 2007, up to $500. Cost of installation does not qualify.

 
What does a homeowner need to do to obtain the tax credit if the garage door that meets all the qualifications?
 

A Manufacturer Certification provided by the dealer or found on the manufacturer’s website and the dealer’s breakdown of the door cost and the cost of labor should be obtained by the homeowner. Copies should be kept for records, but do not need to be submitted with tax return.

 
How do I learn more about the Energy Tax Incentives Act of 2005?
 
Visit www.energy.gov/taxbreaks.htm, www.irs.gov/newsroom/article/0,,id=153397,00.html.
   
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